At STARTRC, we are committed to providing reliable drone and camera accessories together with professional product support.

As a global drone and camera accessory manufacturer, STARTRC supports customers, retailers, distributors, and business partners through our official channels and authorized partners.

This page explains our warranty coverage, support process, replacement service, and related guidelines.

Warranty service is provided in addition to any applicable consumer protection rights in your country or region.

STARTRC provides limited warranty coverage for manufacturing defects under normal use.

The warranty period starts from the original purchase date shown on valid proof of purchase.

For products purchased through STARTRC official channels, customers may provide order information or purchase records.

For products purchased through authorized distributors or retailers, customers may provide the original receipt or invoice.

Structural Accessories — 12 Months Warranty

Includes manufacturing defects under normal use.
Applies to products such as mounts, brackets, protective frames, landing gear, and metal components.

Storage Products — 6 Months Warranty

Includes manufacturing defects under normal use.
Applies to EVA cases, carrying bags, and protective boxes.

Filters, Tempered Glass & Protective Films — Arrival Defect Coverage

Covers manufacturing defects identified upon delivery, including camera filters, tempered glass protectors, and protective films.

Warranty service applies to product issues caused by:

• Manufacturing defects
• Material defects
• Functional failures under normal use
• Missing parts caused by packaging or shipping errors

Depending on the situation, STARTRC may provide:

• Replacement products
• Replacement parts
• Technical assistance
• Other suitable solutions

Warranty does not cover damage caused by:

• Improper installation, operation, or maintenance
• Accidental damage, drops, impacts, or external forces
• Water damage outside the product's specified waterproof conditions
• Unauthorized modification, repair, or disassembly
• Normal wear and tear
• Cosmetic damage such as scratches or aging
• Lost products or accessories
• Use outside the intended purpose of the product

Many product issues can be solved through technical support.

Before requesting replacement service, our support team can assist with:

Compatibility Check

Confirm whether the product matches your drone or camera model.

Installation Guidance

Help with installation and product setup.

Usage Support

Provide product operation guidance.

Troubleshooting

Help identify possible product issues.

Replacement Parts

Provide information about available replacement parts.

If a product is confirmed to have a manufacturing defect or quality issue covered under warranty, STARTRC will review the case and provide an appropriate solution.

Contact Our Support Team

Please contact STARTRC Support and provide the following information:

• Product name and model
• Purchase information
• Description of the issue

To help us understand the problem, we may ask for additional information, such as:

• Product photos
• Installation photos
• Videos showing the issue

Product Evaluation

Our support team will review the product condition, warranty eligibility, and provided information.

After evaluation, we will confirm the available service options.

Service Solution

Depending on the situation, STARTRC may provide:

• Replacement product
• Replacement parts
• Technical guidance
• Other warranty support solutions

If your order arrives damaged or items are missing, please contact the seller or shipping provider first for order-related assistance.

For products purchased through STARTRC official channels, please contact our support team directly.

To help us review the issue, please provide:

• Order information
• Product photos
• Packaging photos
• Description of the problem

We recommend reporting shipping-related issues within 7 days after delivery.

STARTRC products are available through:

• Official STARTRC online stores
• Authorized distributors
• Retail partners
• Business partners worldwide

Order Related Requests

For:

• Refund requests
• Order changes
• Payment issues
• Shipping status

Please contact the seller or platform where the product was purchased.

Product Support Requests

For:

• Product defects
• Compatibility questions
• Installation assistance
• Technical issues

STARTRC Support Team will assist eligible customers.

STARTRC provides warranty support for customers worldwide.

Service procedures may vary depending on:

• Purchase region
• Product availability
• Shipping conditions
• Local service options

Replacement arrangements will be confirmed according to each specific situation.

STARTRC works with distributors, retailers, and business partners worldwide.

For wholesale customers, warranty and replacement solutions may vary depending on:

• Order quantity
• Product agreements
• Shipping terms
• Business requirements

We provide dedicated support for long-term partners.

Contact STARTRC Support

Product Support

For product issues, warranty requests, compatibility questions, and technical assistance:

service@startrc.com

Wholesale & Business Inquiry

For distributors, retailers, and business partnerships:

sales02@startrc.com